No. You are not required to provide cleaning supplies, products, or a vacuum. Our cleaners arrive with professional-grade products and all the equipment needed to complete the job correctly, and the quoted rate typically includes supplies and equipment. If you would prefer we use specific products from your own home — for allergies, sensitivities, or a particular surface — just let us know when you book.

It is completely up to you. As long as we have a safe way to enter the home, you do not need to be present during the cleaning. If you will not be home, please provide instructions for access — many Murrieta and Temecula homeowners leave a code, lockbox, or hidden key so cleaning can happen while they are at work.

One of the best ways to prepare is by reducing clutter so surfaces and floors are accessible for cleaning. Please make sure floors are reasonably clear of personal items or debris. Keep in mind that children, pets, and excessive foot traffic can slow down the cleaning process and create safety concerns while equipment and cleaning products are in use. If you have any questions about preparing your home, feel free to contact us before your appointment.

Yes, we are pet friendly. If your pet is prone to escaping or may become stressed around equipment, we recommend securing them during the cleaning appointment for their comfort and our cleaner’s safety. If you will not be home, please leave instructions regarding your pets.

We may send one or more cleaners depending on scheduling availability, home size, and cleaning scope. Larger homes, deep cleanings, or time-sensitive appointments may require multiple cleaners. We confirm the team size when we send your appointment details.

Professional cleaners handle a wide range of tasks, but some items are typically outside the scope of a standard cleaning unless arranged ahead of time. Common exclusions include:

• Inside fireplaces
• Toys
• Excessive clutter pickup
• Laundry (unless specifically added)
• Dishes (unless specifically added)
• Carpet shampooing
• Heavy mold infestations
• Extensive grease or fire damage
• Bodily fluids
• Pet waste cleanup
• Bug infestations

For safety reasons, cleaners do not move heavy furniture or appliances. Smaller, lightweight items may be moved temporarily for cleaning and then returned. If you would like areas behind heavier furniture cleaned, you are welcome to move those pieces ahead of time.

For safety reasons, cleaners typically use only small step stools. Areas that require tall ladders or hard-to-reach access may not be serviceable. If you are unsure whether a specific area can be reached, please ask when booking.

Small amounts of surface mildew may be cleaned as part of a regular service. Heavy mold infestations, or areas affecting air quality, may require professional remediation services that fall outside the scope of standard cleaning.

We accept major credit cards and e-transfers, and payment terms may vary depending on the service type. Our system may place a temporary authorization hold on credit card payments the day before your appointment — this is not a completed charge. The final charge is processed after services are completed. E-transfers must typically be received before the scheduled appointment date.

We require 48 hours notice for cancellations or rescheduling requests. Appointments canceled with insufficient notice may be subject to a cancellation fee. If cleaners are unable to access the property upon arrival, a lockout fee or full appointment charge may apply. If illness is present in the home, please notify us as early as possible so we can reschedule.

Yes. We offer recurring cleaning options including weekly, biweekly, and monthly service plans. Recurring customers in Murrieta, Temecula, Menifee and the surrounding Riverside County areas typically receive priority scheduling and the same cleaner whenever possible.

All cleaners are required to pass screening requirements and maintain professional standards, and background screening and prior cleaning experience are strongly preferred. General liability coverage may apply depending on the service arrangement and provider. If you have specific questions about coverage for your home, please reach out before booking.

Yes. We provide Airbnb turnover and vacation rental cleaning services designed to help properties stay guest-ready between bookings. We support short-term rental hosts across Murrieta, Temecula, Lake Elsinore, Canyon Lake and surrounding areas — including same-day turnovers and linen handling.